Terms & Conditions - DoleseCommerce
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Terms & Conditions

DoleseCommerce Terms of Service and User Agreement

Last Updated: August 8, 2025

Privacy Policy

For details on how we collect, use, and protect your personal data, please see our Privacy Policy.

Welcome to DoleseCommerce

Welcome to DoleseCommerce, Tanzania's premier e-commerce marketplace. These Terms and Conditions govern your use of our website and services. By accessing and using DoleseCommerce, you accept and agree to be bound by these terms.

1. Acceptance of Terms

By creating an account, making a purchase, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.

2. User Accounts

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the security of your account
  • You must be at least 18 years old to create an account
  • One account per person is allowed
  • Keep your information up to date and report any suspicious activity
  • Respect other users and vendors on the platform

3. Products and Services

Product Information
  • Product descriptions are accurate to the best of our knowledge
  • Prices are subject to change without notice
  • Product availability is not guaranteed
Multi-Vendor Marketplace
  • Products are sold by independent vendors
  • Each vendor is responsible for their products
  • DoleseCommerce facilitates transactions
  • Vendors must ensure product authenticity and comply with all applicable laws
  • Vendors are responsible for customer service and timely fulfillment

4. Payment Terms

M-Pesa Payments

Secure mobile money transactions

Traditional Methods

Bank transfers and cash on delivery

All payments are processed securely. You agree to pay all charges incurred by your account. Cryptocurrency payments are not currently supported.

5. Shipping and Delivery

  • Delivery times are estimates and may vary
  • Shipping is available throughout Tanzania
  • Risk of loss transfers upon delivery
  • International shipping may be available for select items

6. Returns and Refunds

Return Policy
  • 30-day return window
  • Items must be unused
  • Original packaging required
Refund Process
  • 3-5 business days processing
  • M-Pesa refunds available

Children’s Privacy

DoleseCommerce does not knowingly collect personal information from children under 18. Users under 18 should use the site only with parental or guardian supervision.

Cookie Usage

We use cookies to enhance your browsing experience. By using our site, you consent to our use of cookies. For details, see our Privacy Policy.

7. Prohibited Uses

You may not use our service to:
  • Violate any laws or regulations
  • Sell counterfeit or illegal products
  • Engage in fraudulent activities
  • Harm minors in any way
  • Transmit malware or harmful code
  • Impersonate others or provide false information

8. Intellectual Property

All content on DoleseCommerce, including logos, text, graphics, and software, is protected by intellectual property rights. You may not use our content without permission.

Accessibility

We strive to make DoleseCommerce accessible to all users. If you encounter any accessibility issues, please contact our support team for assistance.

9. Limitation of Liability

DoleseCommerce shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our service.

Dispute Resolution & Governing Law

Any disputes arising from your use of DoleseCommerce will be resolved under the laws of Tanzania. We encourage mediation and amicable resolution before pursuing legal action. Jurisdiction shall be in the courts of Dar es Salaam, Tanzania.

Updates to Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page, and users will be notified via email or site notification. Continued use of the site after changes constitutes acceptance of the new terms.

Contact Us

For support, business inquiries, or questions, contact our Customer Support:

Dar es Salaam, Tanzania
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: Closed
Sunday: 10:00 AM - 2:00 PM
Agreement

By using DoleseCommerce, you acknowledge that you have read and agree to these Terms and Conditions.

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