Last Updated: August 8, 2025
Your Privacy Matters
At DoleseCommerce, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our e-commerce platform.
1. Information We Collect
- Name and contact information
- Email address and phone number
- Shipping and billing addresses
- Date of birth (for age verification)
- Purchase history and preferences
- Payment information (encrypted)
- M-Pesa transaction details
- IP address and browser type
- Pages visited and time spent
- Search queries and interactions
- Device information
- Customer service interactions
- Reviews and feedback
- Newsletter subscriptions
- Marketing preferences
2. How We Use Your Information
Order Processing
Process purchases, manage inventory, and handle shipping
Marketing
Send relevant offers, updates, and product recommendations
Customer Support
Provide assistance and resolve any issues
3. Payment Security
Your Payment Information is Secure
M-Pesa Protection
Encrypted mobile money transactions with Safaricom's security protocols
Blockchain-based cryptocurrency transactions with advanced encryption
SSL Encryption
All payment data is encrypted using industry-standard SSL technology
4. Information Sharing
- Vendors (for order fulfillment)
- Shipping partners
- Payment processors
- Legal authorities (when required)
- Personal data with advertisers
- Payment details with third parties
- Information for marketing by others
- Data without your consent
5. Your Privacy Rights
Access Your Data
Request a copy of all personal information we have about you
Update Information
Correct or update your personal information at any time
Delete Account
Request deletion of your account and associated data
Opt-Out
Unsubscribe from marketing communications at any time
6. Cookies and Tracking
We use cookies to:
- Remember your preferences and login status
- Analyze website traffic and usage patterns
- Provide personalized content and recommendations
- Improve our website performance and security
You can control cookie settings through your browser preferences.
7. Data Retention
Account Data
Retained while account is active
Transaction Records
Kept for 7 years for legal compliance
Analytics Data
Anonymized after 26 months
Privacy Contact
For privacy concerns, data requests, or questions, contact our Data Protection Officer:
Your Privacy is Protected
By using DoleseCommerce, you consent to the collection and use of your information as described in this Privacy Policy.
