Help Center / FAQ

• Payments: How do I pay? What payment methods are accepted?
• Shipping: How long does delivery take? How do I track my order?
• Returns: What is the return policy? How do I return an item?
• Accounts: How do I reset my password? How do I update my profile?

Contact Options

• Live Chat (Coming Soon)
• Email: support@dolesecommerce.com
• Phone/WhatsApp: +255 742 346 456
• Support Hours: Mon-Fri, 8am-8pm

Order & Shipping Support

• Track Order
• Modify or Cancel Order (Contact support)
• Shipping status and delivery time info

Returns & Refunds

• Return Policy
• How to return an item (Contact support)
• Refund timelines (Contact support)

Account Assistance

• Reset Password
• Update Profile or Payment Info
• Manage notifications (Coming Soon)

Product Support

• Warranty or repair info (Contact support)
• Product guides/manuals (Coming Soon)
• Report product issues (Contact support)

Feedback / Suggestions

Community Forum & Support Bot

Coming soon: AI-powered support and community forum for user-to-user help.